About Hey Jane
Patient support
Yes! Hey Jane is one of the first clinics to offer safe, effective and completely legal abortion care through telemedicine. We have served over 80,000 satisfied patients since launching in January 2021. Check out real feedback from past patients. You can also rest assured knowing that we have been independently certified by the National Abortion Federation, and LegitScript, the leading verification system for online prescriptions. We've even been covered by major news outlets, including New York Times, Forbes, Tech Crunch, USA Today, and Parents.
Are you a Hey Jane patient?
Message us directly through your patient portal.
If you are not a Hey Jane patient:
Email us: info@heyjane.co
Text us: (877) 652-4122
Press inquiries: press@heyjane.co
Interested in joining our team? See our open roles or email hiring@heyjane.co
If you’re an existing patient, you can login to the patient portal by clicking this link or the login link that’s on the navigation bar of our website.
If you’re a new patient and are looking to get care with Hey Jane, you can fill out our online intake form here.
The patient portal is your one-stop-shop as a Hey Jane patient. You can:
1. Request a new treatment
If you have a Hey Jane account, you can start a new request directly on the patient portal for medication abortion, birth control, emergency contraception, and treatment for infections like BV, herpes, UTIs, and yeast infections. You can also pick back up where you left off in the process if you started a new request but didn’t complete it.
2. Chat with your clinical team
You can connect with your clinical team on the chat tab of your patient portal. If you’d like to schedule a phone or video call, you can request one in the chat. Once scheduled, we’ll send you instructions on how to join the call.
If you have an urgent clinical concern about your abortion treatment, please call our urgent phone number that’s listed on page 2 of your treatment guide.
You can also connect with us about non-medical topics, like insurance questions, and a team member will get back to you.
3. Explore help articles
Click the help icon to explore in-depth articles on topics like what symptoms to expect during treatment, tips on how to prepare, and more.
To provide a better patient experience, we have moved all patient communications to our own patient portal on Wednesday March 25, 2025. Here are some answers to questions you may have:
1. Do I need to create a new account?
Nope! You should have received instructions in Spruce on how to log into the new patient portal. If you need, you can reset your password on the login page.
If you have questions or trouble accessing your patient portal with the instructions provided in Spruce, please text us at 877-652-4122 for support. If you have an urgent medical concern, please call the urgent phone number listed on page 2 of your treatment guide.
2. Can I see the old messages that were in the Spruce app?
Your provider will resend your treatment information and what to expect next in the new patient portal. You can find this message by clicking the chat bubble icon (see screenshots below). All previous messages can still be found in Spruce. Please message us in your new patient portal moving forward.
You can provide a valid form of ID that has your name, photo, and date of birth. Hey Jane provides care regardless of immigration status. You don't need to be a resident of one of our eligible locations in order to get care there, but you must be physically located in CA, CO, CT, DE, DC, HI, IL, ME, MD, MA, MN, NV, NH, NJ, NM, NY, OH, OR, RI, VT, VA, or WA to begin the treatment process and have the medications prescribed.
We require confirmation that you are the person who is receiving treatment in order to complete our intake process and verify your identity as we can only provide treatment to a patient directly requesting it. This is important for medical, safety, and legal reasons. To verify your identity, we ask for a selfie your ID.
Prescriptions are provided by US-licensed doctors and advanced practice clinicians. Your care team also includes nurses and patient care advocates with experience in abortion and more reproductive care services. Our providers are licensed in California, Colorado, Connecticut, Delaware, District of Columbia, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, Nevada, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oregon, Rhode Island, Vermont, Virginia, and Washington.
Hey Jane currently serves patients in California, Colorado, Connecticut, Delaware, District of Columbia, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, Nevada, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oregon, Rhode Island, Vermont, Virginia, and Washington. You do not have to be a resident of these states in order to receive care.
If you’re an existing patient, you can reach out to your provider during the following times depending on what service you are receiving:
Medication abortion patients
On weekdays (Monday-Friday): 10am-8pm EST / 7am-5pm PST
Saturday: 10am-8pm EST / 7am-5pm PST
Sunday: CLOSED
For urgent concerns or complications, call us 24/7 using the phone number listed on page 2 of your treatment guide.
Birth control, vaginal infection consults, and emergency contraception patients
On weekdays (Monday-Friday): 10am-8pm EST / 7am-5pm PST
On weekends (Saturday-Sunday): CLOSED
If you are a new patient signing up for care, our team will typically review your intake form within 1 business day. If you sign up for care over the weekend, we will do our best to review your intake form the following business day so that you can quickly get the care you need.
Nope! You do not have to be a resident, and we’re working on expanding into more states as quickly as we can. If you are able to travel to CA, CO, CT, DE, DC, HI, IL, ME, MD, MA, MN, NV, NH, NJ, NM, NY, OH, OR, RI, VT, VA, or WA to receive and take the medications, you can be eligible for any Hey Jane treatment. Note that for medication abortion services, Hey Jane has partnerships with local abortion organizations that facilitate travel for anyone who needs financial support.
Telehealth
For video consultations:
During the call (which usually takes 5-15 minutes), your provider will:
- Go over your medical history and pregnancy
- Walk you through the treatment process
- Answer any questions before sending your prescription to the pharmacy
For general video appointments:
Your video call will be a supportive and comforting space where you can ask anything about treatment or aftercare. We’re here for you—no judgment, ever—and look forward to chatting with you.
Your provider will text you a link to join the video call some time during your 1-hour appointment window. This means if your appointment window is from 9 am to 10 am, your provider could text you at any time between 9 am and 10 am to start the appointment.
Make sure you join the call within 5 minutes of receiving the text from your provider, or you may have to reschedule.
If you’re using insurance
Video visits are required for insurance patients. Once we check your benefits, we’ll message you a link in your patient portal so you can pick an appointment time that works best for your schedule. You will schedule a 1-hour appointment block, which means your provider will send you a text any time within that 1-hour window to start the appointment.
If you’re not using insurance
Most patients choose to consult with us through chat messages, but you can request to schedule an optional video consultation if that’s better for you. You can send us a message in your patient portal, and we’ll provide a link to schedule time with your provider. You will schedule a 1-hour appointment block, which means your provider will send you a text any time within that 1-hour window to start the appointment.
If you’re an existing patient, you can login to the patient portal by clicking this link or the login link that’s on the navigation bar of our website.
If you’re a new patient and are looking to get care with Hey Jane, you can fill out our online intake form here.
The patient portal is your one-stop-shop as a Hey Jane patient. You can:
1. Request a new treatment
If you have a Hey Jane account, you can start a new request directly on the patient portal for medication abortion, birth control, emergency contraception, and treatment for infections like BV, herpes, UTIs, and yeast infections. You can also pick back up where you left off in the process if you started a new request but didn’t complete it.
2. Chat with your clinical team
You can connect with your clinical team on the chat tab of your patient portal. If you’d like to schedule a phone or video call, you can request one in the chat. Once scheduled, we’ll send you instructions on how to join the call.
If you have an urgent clinical concern about your abortion treatment, please call our urgent phone number that’s listed on page 2 of your treatment guide.
You can also connect with us about non-medical topics, like insurance questions, and a team member will get back to you.
3. Explore help articles
Click the help icon to explore in-depth articles on topics like what symptoms to expect during treatment, tips on how to prepare, and more.
To provide a better patient experience, we have moved all patient communications to our own patient portal on Wednesday March 25, 2025. Here are some answers to questions you may have:
1. Do I need to create a new account?
Nope! You should have received instructions in Spruce on how to log into the new patient portal. If you need, you can reset your password on the login page.
If you have questions or trouble accessing your patient portal with the instructions provided in Spruce, please text us at 877-652-4122 for support. If you have an urgent medical concern, please call the urgent phone number listed on page 2 of your treatment guide.
2. Can I see the old messages that were in the Spruce app?
Your provider will resend your treatment information and what to expect next in the new patient portal. You can find this message by clicking the chat bubble icon (see screenshots below). All previous messages can still be found in Spruce. Please message us in your new patient portal moving forward.
You will need access to a phone, tablet, or a computer in order to log into your patient portal, which is the main way we will communicate with you throughout your treatment.
Sign up
If you’re an existing patient, you can login to the patient portal by clicking this link or the login link that’s on the navigation bar of our website.
If you’re a new patient and are looking to get care with Hey Jane, you can fill out our online intake form here.
The patient portal is your one-stop-shop as a Hey Jane patient. You can:
1. Request a new treatment
If you have a Hey Jane account, you can start a new request directly on the patient portal for medication abortion, birth control, emergency contraception, and treatment for infections like BV, herpes, UTIs, and yeast infections. You can also pick back up where you left off in the process if you started a new request but didn’t complete it.
2. Chat with your clinical team
You can connect with your clinical team on the chat tab of your patient portal. If you’d like to schedule a phone or video call, you can request one in the chat. Once scheduled, we’ll send you instructions on how to join the call.
If you have an urgent clinical concern about your abortion treatment, please call our urgent phone number that’s listed on page 2 of your treatment guide.
You can also connect with us about non-medical topics, like insurance questions, and a team member will get back to you.
3. Explore help articles
Click the help icon to explore in-depth articles on topics like what symptoms to expect during treatment, tips on how to prepare, and more.
To provide a better patient experience, we have moved all patient communications to our own patient portal on Wednesday March 25, 2025. Here are some answers to questions you may have:
1. Do I need to create a new account?
Nope! You should have received instructions in Spruce on how to log into the new patient portal. If you need, you can reset your password on the login page.
If you have questions or trouble accessing your patient portal with the instructions provided in Spruce, please text us at 877-652-4122 for support. If you have an urgent medical concern, please call the urgent phone number listed on page 2 of your treatment guide.
2. Can I see the old messages that were in the Spruce app?
Your provider will resend your treatment information and what to expect next in the new patient portal. You can find this message by clicking the chat bubble icon (see screenshots below). All previous messages can still be found in Spruce. Please message us in your new patient portal moving forward.
Absolutely. We can ship treatment to a secure FedEx pickup location near you or a trusted friend or family member’s home. If you’re living at a shelter, we can ship there too.
During treatment, it’s important that you feel safe and as comfortable as possible. We recommend you take the second medication, misoprostol, when you have access to a bathroom as you will experience bleeding and cramping for several hours. If you need financial support to pay for treatment or a hotel to take treatment in, our abortion fund partners can help.
Get involved
Yes! Learn more about how Hey Jane works with employers here.
Want to take action? Join the Un-Whisper Network, Hey Jane's virtual community for people passionate about protecting abortion access, to learn more here.
Patients can easily start intake at heyjane.com and once they connect with a provider, they can share any supporting medical documents or results regarding the pregnancy.
When you need answers, our team is just a few clicks away
“Our team is here for you via chat, phone, and video call, plus a 24/7 urgent medical phone line. Whether you have questions about the process or need some encouragement, we’re here to help!"
Alyssa Wagner
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