Frequently Asked Questions
You will find the answer to the most frequently asked questions here.
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How Hey Jane Works
What forms of identification do you accept?
What are the steps to sign up for treatment?
How does Hey Jane determine how many weeks pregnant I am, and why is it important?
What days/hours does Hey Jane operate?
Is Hey Jane legit?
Where do the medications come from?
Who provides care through Hey Jane?
How do I get treatment through Hey Jane?
What is Spruce?
What forms of payment do you accept?
Do I need a phone or computer to use Hey Jane?
Why is downloading Spruce mandatory?
In what locations are the abortions performed?
I live in a state that recently banned abortion. Am I eligible to get the medications mailed to me?
How do I know if I’m eligible for care?
Who can get treatment with Hey Jane?
What are your medical eligibility requirements?
Who can get a medication abortion with Hey Jane?
Payment and Insurance
I’m on someone else’s insurance. Will they find out that I got care with Hey Jane?
How much does Hey Jane cost?
Can I use insurance with Hey Jane?
Do I need insurance to receive treatment from Hey Jane?
How much does Hey Jane’s infection consultation cost?
How much does Hey Jane's birth control consultation cost?
How much does Hey Jane's emergency contraception service cost?
How much does emergency contraception generally cost?
Why is Hey Jane so affordable?
Does Hey Jane offer financial assistance?
Shipping and Tracking
Does Hey Jane ship my birth control directly to me?
Does Hey Jane ship my emergency contraception directly to me?
How quickly can I get emergency contraception from Hey Jane?
What will the packaging for the treatment look like?
What are the shipping times and how long will it take for my medications to arrive?
Can Hey Jane ship medications to PO boxes?
How do I track my package?
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Abortion Care with Hey Jane
How do I join The Lounge at Hey Jane?
I am planning to travel during my treatment. Is that okay?
How can I contact Hey Jane?
Where can I take the abortion medications?
Do I take abortion pills orally or vaginally?
How should I prepare for an abortion with pills?
How do I take the abortion pills?
What should I expect after I take the abortion pills?
When can I go back to my regular activities after taking the abortion pills?
What is Rh factor and why is it important?
How do I know if the abortion pills worked?
What are symptoms I should be concerned about after taking the abortion pills? When should I contact a medical provider?
What is an ectopic pregnancy and how do I know if I have one?
Where can I get more information on birth control? When should I start?
Is this legal?
Who can I talk to for support after I’ve had an abortion?
General Abortion Questions
Is abortion safe? What are the risks?
What is medication abortion and how does it work?
Is medication abortion with Hey Jane safe?
Is medication abortion the same thing as emergency contraception (like Plan B)?
What’s the difference between a medication abortion (an abortion with pills) and an in-clinic procedural abortion?
What is the difference between a miscarriage and an abortion?
Pregnancy and Common Questions
How do I know if I'm pregnant and how long I've been pregnant for?
How many weeks into pregnancy do I need to make a decision?
What is a CPC (Crisis Pregnancy Center) and why should I avoid them?
How do I spot a CPC (Crisis Pregnancy Center)?
What are my pregnancy options and how do I decide what to do?
How will state-specific laws affect my pregnancy options?
What types of birth control does Hey Jane offer?
What's the best method for birth control?
Do you need a pelvic exam to get a birth control prescription?
Does birth control also protect you from STDs/STIs?
How do refills with Hey Jane work?
Does Hey Jane offer non-hormonal forms of birth control?
What if I start a method of birth control but it just doesn't seem like a good fit?
How does emergency contraception work?
Is emergency contraception the same as abortion pills?
Can I order multiple emergency contraception pills for future use?
How well does emergency contraception work?
What are the different types of emergency contraception?
What are the main side effects of emergency contraception pills?
What causes herpes?
How can you prevent herpes from spreading to other people?
Is a cold sore the same thing as herpes?
Are cold sores and canker sores the same thing?
How long does a herpes outbreak last?
Can you get herpes from oral sex? Kissing?
Is there a cure for herpes?
Are there natural remedies for herpes?
Do you have to use antiviral medication to treat herpes?
When should you see a doctor in person for herpes?
How common are yeast infections?
Are there natural remedies for yeast infections?
Do you have to use antibiotics to treat a yeast infection?
When should you see a doctor in person for a yeast infection?
What’s the difference between bacterial vaginosis (BV) and a yeast infection?
Does hormonal birth control (like the pill or hormonal IUDs) cause yeast infections?
What causes recurring yeast infections multiple times a year?
What causes a yeast infection?
How common are UTIs?
Are there natural remedies for UTIs?
Can you get UTIs from having sex?
When should you see a medical provider in person for a UTI?
What causes recurring UTIs? Why do I get UTIs multiple times a year?
What causes UTIs?
Bacterial Vaginosis (BV)
How common is bacterial vaginosis (BV)?
What causes bacterial vaginosis (BV)?
Are there natural remedies for bacterial vaginosis (BV)?
Do you have to use antibiotics to treat bacterial vaginosis (BV)?
When should you see a doctor in person for bacterial vaginosis (BV)?
Can bacterial vaginosis (BV) cause STDs?
What causes recurring bacterial vaginosis (BV) multiple times a year?