Frequently asked questions

Question 1

How does Hey Jane determine how many weeks pregnant I am, and why is it important?

Answer

If you have regular periods, Hey Jane can typically calculate how far along your pregnancy is based on your last menstrual period (LMP). Counting from the first day of your last period, we can usually determine your estimated gestational age (EGA), which is how far along the pregnancy is in weeks and days. This method is very reliable for most people, and additional testing usually isn’t required to date a pregnancy unless you have a history of irregular periods and are not able to confidently date the pregnancy using other methods.

Hey Jane provides medication abortion care for patients up to 10 weeks of pregnancy, which is why accurately estimating the gestational age of the pregnancy is important. Beyond that, in-clinic care is likely a better fit.

Question 2

What are the steps to sign up for treatment?

Answer

To sign up for treatment, you’ll complete a few steps online:

Fill out an online intake form
Provide payment information
Complete ID verification
Download Spruce, a secure messaging app

After these steps are completed, our clinical team will review your intake form and reach out to you via Spruce with any questions before.

Start your intake here.

Question 3

What forms of identification do you accept?

Answer

You can provide a valid form of ID that has your name, photo, and date of birth. Hey Jane provides care regardless of immigration status. You don't need to be a resident of one of our eligible locations in order to get care there, but you must be physically located in CA, CO, CT, DE, DC, HI, IL, ME, MD, MA, MN, NV, NH, NJ, NM, NY, OR, RI, VT, VA, or WA to begin the treatment process and have the medications prescribed.

We require confirmation that you are the person who is receiving treatment in order to complete our intake process and verify your identity as we can only provide treatment to a patient directly requesting it. This is important for medical, safety, and legal reasons. To verify your identity, we ask for a selfie your ID.

Question 4

What days/hours does Hey Jane operate?

Answer

If you’re an existing patient, you can reach out to your provider during the following times depending on what service you are receiving:

‍

Medication abortion patients

On weekdays (Monday-Friday): 10am-8pm EST / 7am-5pm PST

Saturday: 10am-8pm EST / 7am-5pm PST

Sunday: CLOSED

‍For urgent concerns or complications, call us 24/7 at (405) 331-6029

‍

Birth control, vaginal infection consults, and emergency contraception patients

On weekdays (Monday-Friday): 10am-8pm EST / 7am-5pm PST

On weekends (Saturday-Sunday): CLOSED

‍

If you are a new patient signing up for care, our team will typically review your intake form within 1 business day. If you sign up for care over the weekend, we will do our best to review your intake form the following business day so that you can quickly get the care you need.

Question 5

Is Hey Jane legit?

Answer

Yes! Hey Jane is one of the first clinics to offer safe, effective and completely legal abortion care through telemedicine. We have served over 65,000 satisfied patients since launching in January 2021. Check out real feedback from past patients. You can also rest assured knowing that we have been independently certified by the National Abortion Federation, and LegitScript, the leading verification system for online prescriptions. We've even been covered by major news outlets, including New York Times, Forbes, Tech Crunch, USA Today, and Parents.

‍

Question 6

Where do the medications come from?

Answer

Depending on the service you receive, we offer delivery and/or local pharmacy pick up:

Service	Method
Medication abortion treatment	Delivery only
Birth control	Delivery for some methods or local pharmacy pickup
Emergency contraception	Delivery or local pharmacy pickup for Ella
BV, yeast infection, and UTI treatment	Local pharmacy pickup only
Herpes treatment	Delivery or local pharmacy pickup

If getting your prescription delivered, we will confirm how your prescriptions will be delivered through Spruce, our secure messaging app, including how to access your tracking information.

If picking up your prescription from a local pharmacy, they will dispense the medication and reach out to you when it is ready.

Question 7

Who provides care through Hey Jane?

Answer

Prescriptions are provided by US-licensed doctors and advanced practice clinicians. Your care team also includes nurses and patient care advocates with experience in abortion and more reproductive care services. Our providers are licensed in California, Colorado, Connecticut, Delaware, District of Columbia, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, Nevada, New Hampshire, New Jersey, New Mexico, New York, Oregon, Rhode Island, Vermont, Virginia, and Washington.

‍

Question 8

How do I get treatment through Hey Jane?

Answer

Getting treatment with Hey Jane is simple.

1. Complete our quick online intake form and provide payment information

2. Consult with a provider virtually via chat, phone, or video call in Spruce, a HIPAA-secure messaging app you’ll use to communicate with our team

3. If treatment is approved, you will be prescribed medication which will be mailed directly to you or available for pick up at your local pharmacy of choice depending on what service you are receiving.

You can contact us any time through the secure Spruce messaging app. We’re open 10am-8pm EST (7am-5pm PST). In the very rare event of an urgent concern or complication, 24/7 support is available.

Question 9

What forms of payment do you accept?

Answer

Hey Jane accepts the following payment options:

Credit or debit card

Enter your card details or use Apple Pay or Google Pay at checkout.

Cash App

Pay quickly and discreetly with Cash App, a flexible digital payment option that doesn't require a bank account.

Insurance

Enter your insurance details at checkout, and we’ll confirm your coverage and any out-of-pocket costs via our messaging app before your consultation. Hey Jane accepts a variety of plans and is actively working to expand coverage. Click here to see if you’re covered.

FSA/HSA funds

Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) can help you save money while using pre-tax funds you've already set aside for healthcare expenses. Confirm your HSA/FSA covers care with Hey Jane and enter your card details at checkout, just as you would with a debit card.

Financial assistance (for abortion care only)

You can request financial assistance from one of our abortion fund partners here. If eligible, you will receive a discount code that you can apply during checkout with Hey Jane
Abortion funds provide financial assistance for people seeking abortions and can cover up to 100% of treatment costs. Traveling for an abortion? Funds can help with those costs too!

Question 10

What is Spruce?

Answer

Spruce is the HIPAA secure messaging app our team uses to connect with patients. This is where all communications with your Hey Jane clinical care team will take place, including your consultation (whether via chat, phone, or video call) and ongoing support.

After checkout, we will provide instructions for how to download Spruce. This step is required to receive care with Hey Jane, and could result in treatment delays if not completed promptly.

Question 11

Do I need a phone or computer to use Hey Jane?

Answer

You will need access to a phone, tablet, or a computer in order to use our secure messaging app, Spruce, which is the main way we will communicate with you throughout your treatment.

Question 12

Why is downloading Spruce mandatory?

Answer

Downloading Spruce is required to receive care with Hey Jane, as this is where all communications between you and our clinical care team will take place. That includes your consultation and support throughout treatment. If you do not download Spruce promptly after checkout, it could result in treatment delays.

Question 13

In what locations are the abortions performed?

Answer

The consultation and abortion treatment will take wherever the patient is located within California, Colorado, Connecticut, Delaware, District of Columbia, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, Nevada, New Hampshire, New Jersey, New Mexico, New York, Oregon, Rhode Island, Vermont, Virginia, or Washington. The consultation is virtual via our secure app, Spruce.

To find abortion care outside of those states, the organization Plan C has information on obtaining abortion pills.

Question 14

How does Hey Jane determine how many weeks pregnant I am, and why is it important?

Answer

If you have regular periods, Hey Jane can typically calculate how far along your pregnancy is based on your last menstrual period (LMP). Counting from the first day of your last period, we can usually determine your estimated gestational age (EGA), which is how far along the pregnancy is in weeks and days. This method is very reliable for most people, and additional testing usually isn’t required to date a pregnancy unless you have a history of irregular periods and are not able to confidently date the pregnancy using other methods.

Hey Jane provides medication abortion care for patients up to 10 weeks of pregnancy, which is why accurately estimating the gestational age of the pregnancy is important. Beyond that, in-clinic care is likely a better fit.

Question 15

What are the steps to sign up for treatment?

Answer

To sign up for treatment, you’ll complete a few steps online:

Fill out an online intake form
Provide payment information
Complete ID verification
Download Spruce, a secure messaging app

After these steps are completed, our clinical team will review your intake form and reach out to you via Spruce with any questions before.

Start your intake here.

Question 16

What forms of identification do you accept?

Answer

You can provide a valid form of ID that has your name, photo, and date of birth. Hey Jane provides care regardless of immigration status. You don't need to be a resident of one of our eligible locations in order to get care there, but you must be physically located in CA, CO, CT, DE, DC, HI, IL, ME, MD, MA, MN, NV, NH, NJ, NM, NY, OR, RI, VT, VA, or WA to begin the treatment process and have the medications prescribed.

We require confirmation that you are the person who is receiving treatment in order to complete our intake process and verify your identity as we can only provide treatment to a patient directly requesting it. This is important for medical, safety, and legal reasons. To verify your identity, we ask for a selfie your ID.

Question 17

What days/hours does Hey Jane operate?

Answer

If you’re an existing patient, you can reach out to your provider during the following times depending on what service you are receiving:

‍

Medication abortion patients

On weekdays (Monday-Friday): 10am-8pm EST / 7am-5pm PST

Saturday: 10am-8pm EST / 7am-5pm PST

Sunday: CLOSED

‍For urgent concerns or complications, call us 24/7 at (405) 331-6029

‍

Birth control, vaginal infection consults, and emergency contraception patients

On weekdays (Monday-Friday): 10am-8pm EST / 7am-5pm PST

On weekends (Saturday-Sunday): CLOSED

‍

If you are a new patient signing up for care, our team will typically review your intake form within 1 business day. If you sign up for care over the weekend, we will do our best to review your intake form the following business day so that you can quickly get the care you need.

Question 18

Is Hey Jane legit?

Answer

Yes! Hey Jane is one of the first clinics to offer safe, effective and completely legal abortion care through telemedicine. We have served over 65,000 satisfied patients since launching in January 2021. Check out real feedback from past patients. You can also rest assured knowing that we have been independently certified by the National Abortion Federation, and LegitScript, the leading verification system for online prescriptions. We've even been covered by major news outlets, including New York Times, Forbes, Tech Crunch, USA Today, and Parents.

‍

Question 19

Where do the medications come from?

Answer

Depending on the service you receive, we offer delivery and/or local pharmacy pick up:

Service	Method
Medication abortion treatment	Delivery only
Birth control	Delivery for some methods or local pharmacy pickup
Emergency contraception	Delivery or local pharmacy pickup for Ella
BV, yeast infection, and UTI treatment	Local pharmacy pickup only
Herpes treatment	Delivery or local pharmacy pickup

If getting your prescription delivered, we will confirm how your prescriptions will be delivered through Spruce, our secure messaging app, including how to access your tracking information.

If picking up your prescription from a local pharmacy, they will dispense the medication and reach out to you when it is ready.

Question 20

Who provides care through Hey Jane?

Answer

Prescriptions are provided by US-licensed doctors and advanced practice clinicians. Your care team also includes nurses and patient care advocates with experience in abortion and more reproductive care services. Our providers are licensed in California, Colorado, Connecticut, Delaware, District of Columbia, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, Nevada, New Hampshire, New Jersey, New Mexico, New York, Oregon, Rhode Island, Vermont, Virginia, and Washington.

‍

Question 21

How do I get treatment through Hey Jane?

Answer

Getting treatment with Hey Jane is simple.

1. Complete our quick online intake form and provide payment information

2. Consult with a provider virtually via chat, phone, or video call in Spruce, a HIPAA-secure messaging app you’ll use to communicate with our team

3. If treatment is approved, you will be prescribed medication which will be mailed directly to you or available for pick up at your local pharmacy of choice depending on what service you are receiving.

You can contact us any time through the secure Spruce messaging app. We’re open 10am-8pm EST (7am-5pm PST). In the very rare event of an urgent concern or complication, 24/7 support is available.

Question 22

What forms of payment do you accept?

Answer

Hey Jane accepts the following payment options:

Credit or debit card

Enter your card details or use Apple Pay or Google Pay at checkout.

Cash App

Pay quickly and discreetly with Cash App, a flexible digital payment option that doesn't require a bank account.

Insurance

Enter your insurance details at checkout, and we’ll confirm your coverage and any out-of-pocket costs via our messaging app before your consultation. Hey Jane accepts a variety of plans and is actively working to expand coverage. Click here to see if you’re covered.

FSA/HSA funds

Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) can help you save money while using pre-tax funds you've already set aside for healthcare expenses. Confirm your HSA/FSA covers care with Hey Jane and enter your card details at checkout, just as you would with a debit card.

Financial assistance (for abortion care only)

You can request financial assistance from one of our abortion fund partners here. If eligible, you will receive a discount code that you can apply during checkout with Hey Jane
Abortion funds provide financial assistance for people seeking abortions and can cover up to 100% of treatment costs. Traveling for an abortion? Funds can help with those costs too!

Question 23

What is Spruce?

Answer

Spruce is the HIPAA secure messaging app our team uses to connect with patients. This is where all communications with your Hey Jane clinical care team will take place, including your consultation (whether via chat, phone, or video call) and ongoing support.

After checkout, we will provide instructions for how to download Spruce. This step is required to receive care with Hey Jane, and could result in treatment delays if not completed promptly.

Question 24

Do I need a phone or computer to use Hey Jane?

Answer

You will need access to a phone, tablet, or a computer in order to use our secure messaging app, Spruce, which is the main way we will communicate with you throughout your treatment.

Question 25

Why is downloading Spruce mandatory?

Answer

Downloading Spruce is required to receive care with Hey Jane, as this is where all communications between you and our clinical care team will take place. That includes your consultation and support throughout treatment. If you do not download Spruce promptly after checkout, it could result in treatment delays.

Question 26

In what locations are the abortions performed?

Answer

The consultation and abortion treatment will take wherever the patient is located within California, Colorado, Connecticut, Delaware, District of Columbia, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, Nevada, New Hampshire, New Jersey, New Mexico, New York, Oregon, Rhode Island, Vermont, Virginia, or Washington. The consultation is virtual via our secure app, Spruce.

To find abortion care outside of those states, the organization Plan C has information on obtaining abortion pills.

Question 27

Can I use insurance with Hey Jane?

Answer

Yes, and using insurance can bring treatment costs as low as $0! Hey Jane is proud to be the first 100% virtual abortion clinic to accept insurance. We are constantly adding new plans to help patients access affordable care. See if your plan is accepted here.

If you use insurance to pay for any of our services, you will be prompted to enter your insurance information at checkout after completing our online intake form. Our team will help you understand your expected coverage and costs in Spruce, our secure messaging app that you’ll download after checkout.

You may also be able to use your HSA/FSA funds to pay for treatment. Simply enter your HSA/FSA card details at checkout the way you would with a debit card.

Learn more about using insurance for abortion care and how it works.

Question 28

Do I need insurance to receive treatment from Hey Jane?

Answer

No, insurance coverage is not required to get care with Hey Jane. If we don’t accept your insurance plan yet, you don’t have insurance, or don’t want to use insurance to pay for care, you can pay with one of the following methods:

Credit or debit card

Enter your card details or use Apple Pay at checkout.

Cash App

Pay quickly and discreetly with Cash App, a flexible digital payment option that doesn't require a bank account.

FSA/HSA funds

Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) can help you save money while using pre-tax funds you've already set aside for healthcare expenses. Confirm your FSA/HSA covers your abortion care and enter your FSA or HSA card details at checkout, just as you would with a debit card.

Financial assistance (for abortion care only)

You can request financial assistance from one of our abortion fund partners here. If eligible, you will receive a discount code that you can apply during checkout with Hey Jane
Abortion funds provide financial assistance for people seeking abortions and can cover up to 100% of treatment costs. Traveling for an abortion? Funds can help with those costs too!

Question 29

How much does emergency contraception generally cost?

Answer

Emergency contraception can cost between $10-$50 on average for one dose without insurance. Emergency contraception is covered by insurance, but not all plans cover Ella.

The cost of emergency contraception (like Plan B or Ella) depends on several factors. Some insurance plans cover it completely, while others do not. Some forms of emergency contraception are available over the counter (like Plan B) and some require a prescription (like Ella) or even an office visit (like the copper IUD, Paragard).

Hey Jane offers prescriptions for both types of emergency contraception pills—click here to get started.

‍

Question 30

How much does Hey Jane’s infection consultation cost?

Answer

We accept select insurance plans and offer cash-pay patients an income-based sliding scale pricing for our vaginal infection consultations. You may also be able to pay for your consultation with your HSA or FSA if you’d like.

Your payment covers your provider’s time and unlimited messaging with the Hey Jane team for the duration of your treatment. We will send your prescription to your local pharmacy of choice for fast, easy pickup. In some cases, we can send your medication directly to you.

You will pay the pharmacy directly for the cost of medication. Costs can vary depending on what specific treatment is prescribed and whether or not you use insurance. In many cases, medication can be as low as $0 with insurance. If you don’t have insurance or are worried about costs, let your provider know so that they can advise on affordable options.

‍

Question 31

How much does Hey Jane cost?

Answer

The cost of treatment with Hey Jane will vary depending on what services your receive and how you pay. There are a few ways to pay for care: using your insurance, or through Hey Jane's sliding-scale offering.

Pay through insurance: If you use your insurance, our team will help you understand your expected coverage and costs. We currently select insurance plans and HSA/FSA funds, and are actively working on expanding our coverage.

Get sliding-scale pricing: If paying out-of-pocket, your treatment price is determined by your annual income. Sliding scale pricing is available for all Hey Jane services, and can be paid with debit or debit card, Cash App, and some HSA/FSA funds. Additional financial assistance is available for medication abortion patients from our abortion fund partners.

Occasionally for medication abortion care, a sonogram or lab work may be needed to ensure that treatment with Hey Jane is right for you or for diagnostic purposes following your treatment. While not available through Hey Jane, we'll walk you through obtaining care and provide transparency on your options every step of the way.

Question 32

How much does Hey Jane's emergency contraception service cost?

Answer

The cost of emergency contraception with Hey Jane will vary depending on what medication you receive (Plan B or Ella) and how you pay. There are two ways to pay for care: with insurance or self-pay.

Insurance: We accept select insurance plans for Ella consultations. You may also be able to pay for your consultation with your HSA or FSA if you’d like. Your payment covers your provider’s time and unlimited messages for the length of your prescription.

Self-pay: We offer self-pay patients sliding scale pricing based on income for all of our emergency contraception services. You can pay with credit or debit card, Cash App, or FSA/HSA funds.

‍

For Ella for immediate use, we can send your prescription to your local pharmacy of choice for pickup regardless of payment method. You will pay the pharmacy directly for the cost of your prescription product. In many cases, emergency contraception products can be as low as $0 with insurance.

For Ella for future use, if you are paying cash or using an FSA/HSA, we can mail it directly to you.

If you don’t have insurance or are worried about costs, let your provider know so they can advise on affordable options.

Question 33

How much does Hey Jane's birth control consultation cost?

Answer

The cost of your birth control consultation with Hey Jane will vary depending on how you pay. There are two ways to pay for care: with insurance or self-pay.

We accept select insurance plans for birth control consultations and offer cash-pay patients income-based sliding scale pricing. You may also be able to pay for your consultation with your HSA or FSA if you’d like. Your payment covers your provider’s time and unlimited messages for the length of your prescription. We will send your prescription to your local pharmacy of choice for pickup. We offer delivery for select birth control methods.

In most cases, you will pay the pharmacy directly for the cost of your birth control method. Costs can vary depending on what birth control method you choose, brand names vs. generic options, and whether or not you use insurance to pay. In many cases, birth control products can be as low as $0 with insurance. If you don’t have insurance or are worried about costs, your provider can advise on more affordable options.

Question 34

I’m on someone else’s insurance. Will they find out that I got care with Hey Jane?

Answer

As part of regular health insurance communications, your insurance company sends some of your confidential health information—like the services you received and when—to the policyholder of your health plan. However, we won’t ever discuss your treatment with your partner, parent, or anyone else without your written authorization.

Question 35

How much does Hey Jane's medication abortion service cost?

Answer

Your out-of-pocket cost of treatment with Hey Jane will vary depending on what services your receive and how you pay. There are two ways to pay for care: using your insurance, or through Hey Jane's sliding-scale pricing.

1. Pay through insurance: If you use your insurance, our team will help you understand your expected coverage and costs. We currently accept select insurance plans and HSA/FSA funds, and are actively working on expanding our coverage.

2. Get sliding-scale pricing: If paying out-of-pocket, your treatment price is determined by your annual income. Sliding scale pricing is available for all Hey Jane services, and can be paid with debit or debit card, Cash App, and certain HSA/FSA funds. Additional financial assistance is available for medication abortion patients from our abortion fund partners.

Occasionally for medication abortion care, a sonogram or lab work may be needed to ensure that treatment with Hey Jane is right for you or for diagnostic purposes. While certain diagnostic services will need to be obtained from a provider in-person, we'll walk you through obtaining care and provide transparency on your options every step of the way.

Question 36

Why is Hey Jane so affordable?

Answer

We're able to provide care remotely, meaning we don't assume the unnecessary costs of brick-and-mortar clinics. We're able to provide the same abortion treatment, birth control consultations, and other services that you'd get in a clinic—often at a lower rate. We also accept select insurance plans depending on the service you receive.

Learn more about the average cost of abortion in your state.

Question 37

Does Hey Jane offer financial assistance?

Answer

Hey Jane has a sliding-scale pricing policy for self-pay patients for all services where pricing is based on income.

If you need additional financial assistance for the cost of abortion treatment with Hey Jane, our abortion fund partners can provide a discount code to help cover the cost of care if eligible. Abortion funds can cover the cost of treatment as well as travel or accommodations if you need them to access care with Hey Jane. Visit our abortion fund partners page to learn more.

Another way to reduce the cost of treatment is by using insurance, which can bring your cost as low as $0. See if your plan is accepted here.

Question 38

Do you offer refunds?

Answer

Full or partial refunds are be available in certain circumstances, including if you are found to be ineligible for treatment or cancel your service request before a prescription is ordered. Please view our refund policy for details.

Question 39

Does Hey Jane ship my birth control directly to me?

Answer

Hey Jane does not offer home delivery of birth control at this time. Your provider will send your prescription to your preferred local pharmacy for pickup.

Y.Some pharmacies have their own delivery services, so we recommend giving yours a call if you’re curious!

‍

Question 40

Does Hey Jane ship my emergency contraception directly to me?

Answer

Yes! We offer delivery to your home, PO box, or other mailing location. For Ella, we also offer in-person pick up from your local pharmacy of choice.

Question 41

How quickly can I get emergency contraception from Hey Jane?

Answer

We offer three different shipping speeds. Since it’s important to take emergency contraception as soon as possible after having unprotected sex, you can purchase medication in advance to be prepared in the event you need it asap.

Shipping options:
Standard shipping is included in the cost of service (7-10 days)
$12 priority shipping (3-5 days)
$35 expedited shipping (1-2 days)

If seeking Ella, you can also request in-person pick up at your local pharmacy as long as they have it in stock.

Question 42

What will the packaging for the treatment look like?

Answer

Treatment from Hey Jane arrives in a plain white envelope to protect your privacy. There is no Hey Jane branding on the outside of the envelope or in the return address to ensure it isn’t obvious who the sender is.

Question 43

What are the shipping times and how long will it take for my medications to arrive?

Answer

We know it’s important to get your treatment fast. Here’s what you can expect.

In order for us to confirm your request and add it to our queue, we need to…

Verify you’ve downloaded Spruce. This is the app you use to communicate with your provider. Here’s how to download. You will get access to Spruce as a Hey Jane patient.
Collect all required medical information. Most information is collected during your intake but a team member may reach out for more info after you’ve paid. Please keep an eye on Spruce and respond quickly to avoid delays.

Once we’ve confirmed your request, a provider will review your information within 1 business day (weekends and holidays excluded). If you’re approved for treatment, your prescription will be ordered for mail delivery.

Your treatment will be mailed directly to your address via the shipping option you've selected. For Standard Shipping, we use Fedex Priority which should arrive in 3-5 business days. For Next Day Shipping, we use FedEx Express which should arrive in 1-2 business days.

For patients with PO box shipping addresses, our pharmacy partner will mail using USPS options.

Business days are M-F. Saturday and Sunday are not business days. In other words, medications are not prescribed and packages are not shipped on Saturday or Sunday. Occasionally, further delays may come into play.

Question 44

Can Hey Jane ship medications to PO boxes?

Answer

Our free standard shipping option—via USPS Priority Mail—can deliver to PO boxes. Next-day shipping, however, does not deliver to PO boxes at this time.

Question 45

How do I track my package?

Answer

Once your prescription has been submitted (within 1 business day after your intake is complete), you’ll receive an email with tracking information as indicated in Spruce.

Question 46

Do I take abortion pills orally or vaginally?

Answer

Mifepristone, the first medication of a medication abortion, is swallowed orally.

Misoprostol, the second medication, is absorbed for 30 minutes and can be taken one of three ways: vaginally, buccally (between your cheeks and gums) or sublingually (under the tongue). All methods work equally well, but taking misoprostol vaginally causes the least nausea and taking it sublingually (under the tongue) causes the most nausea.

Ways to take misoprostol	Instructions
Vaginally	First, go to the bathroom to empty your bladder and wash your hands. Either in a squatting position or lying on your back or side, use your finger to push 4 misoprostol pills, one by one, deep into your vagina at least one finger’s distance inside. After the pills are inserted, lie down and wait for 30 minutes. Do not use lube if inserting the pills vaginally. Instead, you can moisten the pills with a little water prior to inserting to make vaginal administration easier. After 30 minutes, the medicine is absorbed. If the pills fall out after 30 minutes, it is ok and the pills can be thrown away.
Buccally (between your cheeks and gums)	Put 2 misoprostol pills on one side of your mouth between your cheek and gums (think the place where you used to hide chewing gum), and the other 2 misoprostol pills on the other side of your mouth. Wait 30 minutes for the pills to dissolve, then swallow what is left of the pills. It is okay to swallow your saliva as the pills dissolve.
Sublingually (under your tongue)	Put 4 misoprostol pills under your tongue and hold them there with your mouth closed so the pills stay in place. Wait 30 minutes for the pills to dissolve, then swallow what is left of the pills. It is ok to swallow your saliva as the pills dissolve.

Question 47

How can I contact Hey Jane?

Answer

Are you a Hey Jane patient?

Message us directly on the Spruce app.

‍

If you are not a Hey Jane patient:

Email us:

info@heyjane.co

Text us:

(405) 643-7957

Press inquiries:

press@heyjane.co

Interested in joining our team?

See our open roles or email hiring@heyjane.co

‍

Question 48

How do I join The Lounge at Hey Jane?

Answer

The Lounge at Hey Jane is our private peer-to-peer support forum. Access is available for Hey Jane patients only—if Hey Jane is your provider, we welcome you to join at any time! Message us on Spruce for more info. You will get access to Spruce as a Hey Jane medication abortion patient, and have access to the forum indefinitely. While some patients are most active during treatment, many come back in the weeks, months, and even years after to find support or provide it for new patients.

Question 49

I am planning to travel during my treatment. Is that okay?

Answer

We recommend staying put for the first 48 hours of the treatment to ensure you have easy access to the bathroom, a comfortable space, and the ability to easily contact us if any questions come up. Read our guide on traveling for an abortion for more tips, what to pack, and estimated costs.

Question 50

Where can I take the abortion medications?

Answer

Wherever you’re comfortable, like: your house, a loved one’s house, etc.

Your treatment should take place within California, Colorado, Connecticut, Delaware, District of Columbia, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, Nevada, New Hampshire, New Jersey, New Mexico, New York, Oregon, Rhode Island, Vermont, Virginia, or Washington. If you are not in those states, the organization Plan C has information on obtaining abortion pills.

‍

Question 51

How should I prepare for an abortion with pills?

Answer

Here are some tips to help you get ready before you take the pills.

Pick up a few items from your local pharmacy or online store:

Menstrual pads (not tampons)
Heating pad

Choose a time when you will take each medicine.

The cramping and bleeding usually start a few hours after you take the second medicine (misoprostol), so choose a time when you’ve had a good meal, plenty of rest, and can be in a comfortable, private place (like your home) where you can rest.

Drink plenty of water during the treatment process

Eating lightly (i.e. crackers or toast) may also help with nausea

Review treatment instructions and what to expect

Heavy bleeding, cramping, nausea, fever or chills are common side effects in the first 24 hours after taking the second medicine (misoprostol). Emergencies from this treatment are rare, and most symptoms can be treated from home with pain medicine and rest.

Make a safety plan in case you need emergency medical help. It’s very unlikely, but it’s important to be ready.

Identify the closest emergency room. You should be able to get there in 1 hour or less.
Determine how you would get to the emergency room. It’s not safe to drive yourself in an emergency situation.

Question 52

How do I take the abortion pills?

Answer

You can take the abortion pills at any time and from the comfort of home or another safe space. The process involves taking two different of medications, mifepristone and misoprostol, over a few days. Read how to take abortion pills, how to prepare, and what to expect here.

Question 53

What should I expect after I take the abortion pills?

Answer

Here’s our guide on what to expect and how to prepare. Remember that each person’s experience is different and the symptoms can vary from person to person.

Pain & Cramping: Strong cramping is a normal part of the treatment and usually starts a few hours after taking the second medicine (misoprostol).

Here are some things that can help:

Take pain medicine, like ibuprofen, naproxen, or acetaminophen as directed on the prescription in your Hey Jane shipment
Put a hot water bottle or heating pad on your belly
Take a shower
Sit on the toilet
Have someone rub your back
Drink warm tea or soup

You will cramp less and less as the hours and days go by.

Bleeding: Heavy bleeding and strong cramps start a bout 1-4 hours after taking the second medicine (misoprostol). Heavy bleeding means the treatment is working.

Bleeding can be very heavy (usually heavier than your period), sometimes with clots (up to the size of a lemon). Heavy bleeding is normal. If you completely soak through 2 maxi pads per hour for at least 2 hours in a row, you are bleeding too much and should seek care.
Heavy bleeding can last for a few hours (usually around 6 hours), but usually not more than 24 hours, then gets lighter.
Use maxi pads so you can tell how much you’re bleeding. You can use tampons when the heavy bleeding lets up.
If you see pregnancy tissue (usually white or gray in color), it can be flushed down the toilet. You may not see it. The pregnancy is very small.
It’s normal to have bleeding or spotting for a few days or weeks after treatment. It may start and stop a few times. It should get lighter and lighter.
Your period should come back in about 4-8 weeks, but this is different for each person

Other common symptoms:

Fever and chills: are common during the first 24 hours after taking the second medicine (misoprostol). Ibuprofen or Tylenol can help. This should go away within 24 hours.
Headache: ibuprofen or Tylenol can help
Nausea, vomiting, diarrhea: this should go away in 1 or 2 days after you take the pills.
Feeling tired: you may feel tired for 1 or 2 days. You should be back to normal soon.
Breast changes: tenderness should go away within a week. You may leak a milky discharge. Wear a snug-fitting bra if you do. This should stop in a couple days.

Sadness or mood changes: You may feel relieved when the abortion is over. You may also feel sad or moody, which is normal and can come from hormonal changes now that you’re no longer pregnant. If you think your emotions are not what they should be, please talk to us. There are also great support text and talklines on our Resources page.

Question 54

When can I go back to my regular activities after taking the abortion pills?

Answer

It is safe to go back to your regular activities -- school, work, driving -- as soon as you feel up to it.

You can eat normally before, during, and after the treatment.
You can have sex and/or use tampons whenever you are ready.
You can take a shower or bath as soon as you want to.

You should start to feel better each day after treatment. Please let us know if you don’t feel better.

Question 55

How do I know if the abortion pills worked?

Answer

You should have cramping and bleeding after taking the second medicine (misoprostol), usually as heavy or heavier than your period.

Your pregnancy symptoms (nausea, breast soreness) should start to go away and disappear within about 1 week after using the pills. This is a good sign that you are no longer pregnant.‍

A pregnancy test will stay positive for about 4 weeks after the treatment (even if you are no longer pregnant), so it’s important not to take one sooner.

In the rare event that the treatment does not work, the abortion must be completed, since misoprostol has a small risk of birth defects. Additionally, if you have not passed the pregnancy after taking the medications, you may need to be evaluated at a healthcare facility to make sure you do not have an ectopic pregnancy (a pregnancy outside the uterus).

If the medications don't work, you may be able to take another round of medicines or you will need to get an in-clinic procedural abortion. At Hey Jane we will be with you every step of the way to make sure you get the care you need. To find abortion clinics near you, go to ineedana.com or visit our Resources page.

Question 56

What is Rh factor and why is it important?

Answer

Rhesus (Rh) factor is a protein some people have in their blood. If your blood has the protein, you are Rh positive. If your blood does not have the protein, you are Rh negative. About 85% of people are Rh positive. If you know your blood type, then you know if you are Rh negative or Rh positive. The + or - in your blood type tells you what your Rh type is. Your Rh type stays the same for your whole life.

If you have vaginal bleeding during pregnancy (like with an abortion, miscarriage, or during labor), fetal blood cells can enter your blood. If you are Rh negative, this can cause your body to develop Rh antibodies. These antibodies can cause serious problems in future pregnancies, which includes causing a severe anemia in the fetus.

Evidence shows that this risk is very low in pregnancies that are less than 10 weeks, even if you are Rh negative.

If you are Rh positive, you will not develop Rh antibodies.

Rhₒ(D) immune globulin (sometimes called RhoGAM) is a shot that can stop your body from producing Rh antibodies, so that you won’t have problems in future pregnancies. Some providers recommend this shot within 3 days of vaginal bleeding if you are Rh negative.

If you do not know your blood type, you can do a blood typing test at home or at a healthcare facility. If you choose to get further testing, please visit our Resources page to find a provider near you.

Your Hey Jane provider will discuss this further with you, too, in case you have any questions.

Question 57

What are symptoms I should be concerned about after taking the abortion pills? When should I contact a medical provider?

Answer

Throughout your treatment, we’re here to support you.

If you don’t find the answer to your question in this guide, you can always send a Hey Jane provider a message, and you should get a response within 24 hours.

Check out our Resources page for many support options, including talk/text lines and websites for things like emotional support during/after an abortion and much more.

Serious complications from this treatment are rare, and most side effects can be managed from home. For urgent concerns, you can call our urgent phone line 24/7. If you experience any complications that are indicative of a medical emergency, you should go to your nearest emergency department.

Emergencies: When to urgently contact a provider

	Symptom	What to do
If you have any of the following at any time:	- You soak more than 2 maxi pads an hour for more than 2 hours in a row	Go to the emergency department immediately
If you have any of the following at any time:	- Belly pain or cramps that don’t get better with pain medicine or a heating pad - Dizziness or vomiting lasting more than 4 hours - Weakness, nausea, or diarrhea lasting more than 24 hours	Call our urgent line
If you have any of these at least 24 hours after taking the misoprostol pills in Step 2:	- Cramping or bleeding is not getting better - You have a fever of 101 F or higher (fever is common during the first 24 hours) - always check your temperature with a thermometer	Go to the emergency department immediately
	- You have not had bleeding as heavy as a period - Your belly pain is getting worse - You start to feel very ill after the heavy cramping and bleeding is over	Call our urgent line
One week after taking the pills, if you have any of the following:	- You do not feel that you passed the pregnancy - Your pregnancy symptoms (such as nausea and breast tenderness/soreness) are not getting better - Cramping or bleeding is not getting better - You have a fever of 101 F or higher (fever is common during the first 24 hours) - Your belly pain is getting worse	Call our urgent line

Question 58

What is an ectopic pregnancy and how do I know if I have one?

Answer

An ectopic pregnancy is a pregnancy that grows outside of the uterus, often in the fallopian tube. Ectopic pregnancies are very rare -- they occur in approximately 1-2% of pregnancies. Risk factors for having an ectopic pregnancy include having one in the past, having an IUD in place when you became pregnant, and previous pelvic surgery or tubal ligation (having your tubes tied).

You can often make sure that your pregnancy is inside the uterus by having an ultrasound. If you have a medication abortion without having an ultrasound first, there is a larger but nevertheless small chance that you could have an undetected ectopic pregnancy. Medication abortion will not end an ectopic pregnancy, so if you do not pass tissue and blood after taking the misoprostol (the second medicine), you might have an ectopic pregnancy.

Ectopic pregnancies can be a life-threatening situation if left untreated because if the pregnancy grows too large it can cause the fallopian tube to burst, which can cause severe bleeding. You should seek immediate medical care if you have worsening abdominal pain 24 hours after taking the medications, if you do not have bleeding within 24 hours after taking the medications, or if you continue to feel pregnant about 7 days after taking the medications.

Ectopic pregnancies are treated everywhere, even in places where abortion is restricted. Treatment for ectopic pregnancies depends on your particular situation and includes medications or surgery.

Question 59

Is this legal?

Answer

Yes, the US Food and Drug Administration (FDA) approved mifepristone (the first of two medicines used in a medication abortion) in 2000 to end pregnancies and it is now approved to end pregnancies up to 10 weeks. Since 2021 has allowed providers like Hey Jane to mail abortion pills to patients. Currently, Hey Jane is serving patients in states that permit telemedication abortion. To find out more about what is legal in your state and where to go if you are at a later stage in your pregnancy and want an abortion, visit ineedana.com, call the National Abortion Federation hotline, or visit If/When/How. The Guttmacher Institute also provides a state-by-state breakdown of current abortion laws. All links can be found on our Resources page, too.

Question 60

Where can I get more information on birth control? When should I start?

Answer

It is important to know that you can become pregnant again almost immediately after taking abortion pills. For this reason, it is recommended to use condoms or another form of birth control if you don’t want to get pregnant. Hey Jane offers birth control consultations and emergency contraception for future use. Message your provider on the Spruce app to learn more.

You can get condoms, internal condoms, sponges, and spermicide at your drugstore. Condoms are the only method that protect against sexually transmitted infections.
If you have unprotected sex or the condom breaks, you can use emergency contraception (EC), also known as the morning-after pill. EC can help stop you from getting pregnant if you take it within 3-5 days of unprotected sex depending on what method you use. You can get EC from the drugstore or from a healthcare facility.
There are many different birth control options available - including pills, the patch, the vaginal ring, and many more. The implant and the IUD are great options, too. Here's a good resource to explore your birth control options.
If you're interested in starting birth control, discuss this with your Hey Jane provider - they will happily answer any questions and send a prescription for you.
You can also go to this link to connect with a provider near you.
You can start birth control on the date you choose in consultation with your provider, even if you're bleeding.

Question 61

Who can I talk to for support after I’ve had an abortion?

Answer

Once you are no longer pregnant, you may feel relieved. You may also feel sad or moody, which is normal. These feelings may come from hormonal changes now that you are no longer pregnant. Our team is here to support you. If you think your emotions are not what they should be, please reach out to your Hey Jane provider.

You can also get support through Exhale’s free, national textline provides emotional support, resources and information. All texts are completely confidential and counselors offer support without judgment. If you’d prefer to call, Connect & Breathe’s confidential, toll-free talkline is available at 866-647-1764. Their talkline is staffed by trained volunteers, offering secular, unbiased information.

Hey Jane patients also have access to The Lounge, our private peer-to-peer support forum—message us on Spruce for more info. You will get access to Spruce as a Hey Jane patient.

Visit our Resources page for more support options, and a list of support talk and text lines.

Question 62

Is abortion safe? What are the risks?

Answer

Abortion is very safe, regardless of which kind you have. In fact, abortion is one of the safest medical procedures out there.

Complications occur in less than 0.4% of people for medication abortion, and less than 1% for in-clinic procedural abortion.

There are a lot of rumors about abortion and many aren't true. Abortion does not lower your chances of getting or staying pregnant in the future. Abortion does not cause infertility or cause birth defects in a future pregnancy. In fact, you can get pregnant almost immediately after having an abortion.

Having an abortion does not increase your risk for breast cancer and does not cause depression or mental health issues.

‍‍

Medication Abortion

Medication abortion is about 4 times safer than aspirin and 14 times safer than continuing a pregnancy.

Complications are rare and most are not serious.

The most common complication is a continued pregnancy. If the pregnancy continues after taking the abortion pill, you may be able to take more medicine or you will need to have an abortion procedure.
Serious risks, such as heavy bleeding and infection, are very rare.

One type of pregnancy that cannot be ended using pills is an ectopic pregnancy (a pregnancy outside the uterus) - ectopic pregnancies are very rare. Medication abortion does not end an ectopic pregnancy. Ectopic pregnancies can be life threatening, so it's important to follow up with a doctor if you still feel pregnant one week after taking the pills. Contact your doctor immediately if: you do not have bleeding within 24 hours after taking the medications, you continue to feel pregnant about 7 days after taking the medications, or you have worsening abdominal pain more than 24 hours after taking the medications.

Question 63

What is medication abortion and how does it work?

Answer

Medication abortion (also called the abortion pill) is a safe and effective way to end an early pregnancy. It was approved by the FDA in 2000 and is now approved to end pregnancies up to 10 weeks. Today, 63% of abortions in the US are done with medications. The simple treatment involves taking two medicines over a couple days.

The first medicine you take is mifepristone, which blocks the pregnancy hormone (progesterone) and stops the pregnancy from growing. Then, 24-48 hours later you take a second medicine, called misoprostol. Misoprostol causes cramping and bleeding to empty the uterus. You can expect bleeding like a heavy period. Taken together, these two pills work up to 98 out of 100 times to end an early pregnancy. No sedation or general anesthesia needed, though Hey Jane providers ibuprofen or Tylenol in your shipment to help manage pain due to cramping.

After you take mifepristone (the first medication), you must complete the abortion. If treatment with medication does not work the first time, you may have the option to repeat the medicines or you will need an in-clinic procedural abortion. Hey Jane will be with you every step of the way to make sure you get the support and care you need.

Question 64

Is medication abortion with Hey Jane safe?

Answer

Abortion, regardless of the type you have, is very safe. Having an abortion does not cause breast cancer, nor does it make it harder to have children in the future.

Hey Jane uses the same evaluation procedures and medications as an in-person medication abortion. Therefore, if you follow the instructions, we expect that it will be equally effective and safe. Complications from this treatment are very uncommon - they occur in less than 1% of patients. When used correctly, the medications work up to 98% of the time.

Hey Jane has several potential advantages over an in-person abortion with pills:

- You don’t have to go in person to a clinic, which may make it more convenient and less costly.
- You may be able to schedule the consult sooner than you could go to a clinic for treatment.
- It may be more private because you can speak with a Hey Jane provider from your home.

Hey Jane may also have disadvantages for some:

- If someone other than you opens the package that you're mailed, they could find out that you are having an abortion.

Since Hey Jane does not require blood tests or ultrasounds:

- Your risk for an undiagnosed ectopic pregnancy (a pregnancy outside the uterus) may be increased. Ectopic pregnancies are very rare.
- It is possible that your pregnancy dating (how far along you are in your pregnancy) could be inaccurate. Taking the abortion pills later in your pregnancy is not unsafe; however, you can have more bleeding or the treatment may not work.

While very unlikely, if the treatment does not work or if you any problem occurs, your Hey Jane provider will make sure you get the care you need every step of the way.

Accepted Answer

In short, the answer is no. The abortion pills (mifepristone and misoprostol) are very effective to end a pregnancy, but they cannot be used to prevent a future pregnancy.

If you have unprotected sex or the condom breaks, you can use emergency contraception, also known as the morning-after pill or Plan B. This medication can help stop you from getting pregnant if taken within 3 to 5 days of unprotected sex depending on which type your take. You can get emergency contraception over-the-counter from the drugstore or a healthcare facility, or with a prescription if getting ella. Learn more about how to prevent pregnancy after sex.

It is important to know that you can become pregnant again almost immediately after using the abortion pills. For this reason, it is recommended to use condoms or another form of birth control if you don’t want to get pregnant.

You can get condoms, female condoms, sponges, and spermicide at your drugstore. Condoms are the only method that protect against sexually transmitted infections.
There are many different birth control options available - including pills, the patch, the vaginal ring, and many more. The implant and the IUD are great options, too. Here's a good resource to explore your birth control options.
If you're interested in starting birth control, discuss this with your Hey Jane provider - they will happily answer any questions and send a prescription for you.
You can also go to this link to connect with a provider near you.
You can start birth control on the date you and your provider decide, even if you're bleeding.

Accepted Answer

For ending a pregnancy in the first trimester, there are a few options:

- A medication abortion at a clinic
- A medication abortion online (like with Hey Jane)
- An in-clinic procedural abortion

Medication abortion (abortion pills): A medication abortion is when you can take pills to end a pregnancy at home (or a location of your choosing). It is approved for pregnancies up to 10 weeks from the first day of your last menstrual period. The pills cause bleeding in order to pass the pregnancy, similar to an early miscarriage. You can get a medication abortion two different ways:

1. At a clinic: You will have an in-person visit with a medical provider, who will give you the abortion pills to take at home.
2. Through a telemedicine consultation: Online clinics like Hey Jane allow you to have your consultation online from your home, and your provider will mail the medications directly to you. These are the same medications that you would get from a clinic.

In-clinic procedural abortion: Procedural abortion in the first trimester is performed by a trained provider at a healthcare facility. Gentle suction is used to remove the pregnancy. It can be used for pregnancies up to 12-14 weeks*, depending on your state’s laws.

All of these options are safe and effective, so your choice should be based on what’s important to you.* Depending on your state’s laws, procedural abortions may be possible after 14 weeks. To learn more about your state’s laws or to find a clinic near you, please visit our Resources page or ineedana.com.

Accepted Answer

Pregnancy loss, often called a miscarriage, happens when a pregnancy stops growing. This is very common. About 1 in 4 pregnancies end in pregnancy loss, mostly in the first few months of being pregnant.

Miscarriage is almost never caused by something the pregnant person did. Sex, past abortions, foods, exercise, birth control do not cause pregnancy loss. Miscarriage is usually caused by chromosomal abnormalities that happen by chance in early embryonic development. When a pregnancy starts, cells divide fast to make an embryo, and sometimes mistakes occur. If the body notices that an error has occurred, the pregnancy stops growing.

Most types of pregnancy loss don't mean that you'll have any trouble getting pregnant in the future. For most people, miscarriage in the first trimester is a one-time event and they will then go on to have a healthy pregnancy the next time. In fact, you can become pregnant very soon after a pregnancy loss.

During a miscarriage, the you may have:

Bleeding or spotting from the vagina, sometimes with clots
Cramps, belly or back pain

These symptoms can last for days to weeks, and it's good to let a medical provider know. If you have a fever or very heavy bleeding, you should go to the emergency room.

If you are diagnosed with a miscarriage or believe you might be having a miscarriage, you have several options which include: allowing your body to pass the pregnancy tissue on its own; using medications (i.e. the same pills used in a medication abortion) to induce cramping and bleeding in order to speed up the process; or you can have a procedure in a health clinic in which a medical provider removes the pregnancy tissue with gentle suction.

The emotional experience during a miscarriage is different for everyone, and it can be hard. If you need emotional support around pregnancy loss, check out throughtheheart.org. Check out our Resources page for more information on where to get support.

Accepted Answer

Most people find out that they are pregnant if they are sexually active and miss their period. Symptoms of early pregnancy include nausea/vomiting, breast tenderness, and fatigue (feeling tired). The only way to know for certain if you are pregnant is with an ultrasound or pregnancy test (a urine or blood test). You can do a urine pregnancy test from the first day you missed your period and after. Before this time, the level of hormones made by the pregnancy might be too low to show up on the test. Learn more on when to take a pregnancy test here.

If your period is regular (it comes around the same time every month), you can use the date of your last period to figure out how far along the pregnancy is. Count from the first day of your last menstrual period, include that day and start counting up until today. If you have an irregular period or have been on birth control recently, this might not be accurate. In this case, we suggest seeking care at a healthcare facility. Find out where to get in-person care on our Resources page.

Accepted Answer

There are different factors to consider, including the type of abortion you want (medication or procedural), what state you live in (and if it restricts abortion after a certain number of weeks), and how far along your pregnancy is. Hey Jane treats patients up to 10 weeks of pregnancy, but there are in-person clinics where you can get abortion care beyond that point. Appointment availability can range from a few days to several weeks, so it’s important to try to have the abortion as soon as possible, if that’s what you choose.

Be careful when looking for a reliable health center. There are fake clinics called ‘crisis pregnancy centers,’ managed by anti-abortion groups. At these facilities, they may not offer you all the facts about your pregnancy options. Visit our Resources page for more.

If you might continue your pregnancy, start taking a daily prenatal vitamin.

Accepted Answer

A CPC or Crisis Pregnancy Center is a fake clinic. While they may offer free services like ultrasounds or parenting classes, their mission is to stop you from getting abortion care. CPCs are not regulated like regular medical clinics, and though they may appear clinical, they’re not real health care facilities. CPCs often tell people inaccurate information about abortion, contraception, STDs, and sexual health in general. Because they’re not a medical clinic, they’re not required to give accurate medical information or services. They sometimes prevent or delay people from receiving medical care by withholding their medical records. At Hey Jane, we discourage our patients from using the services CPCs provide.

When looking for a place to have an ultrasound performed, confirm your pregnancy, or find your real pregnancy options, know that a trustworthy medical clinic will answer all of your questions related to your pregnancy and won’t hesitate to help you find an abortion provider.

Here are two trusted sites to guide you to legitimate abortion providers:

At Hey Jane, we are a fully accredited and regulated abortion provider and are happy to help keep you informed and comfortable, so that you can make the best choice for you.

Accepted Answer

CPCs are often made to look like medical facilities and use tactics like free ultrasounds or diapers to lure people in. They might have volunteer nurses or doctors, but many do not. They generally do not practice medicine (outside of an occasional ultrasound or STI test), and they do not provide true information or use standard medical ethics. They may offer "abortion reversal" (which is not safe), falsely imply abortion causes infertility or breast cancer or even long term mental trauma, myths that have been proven fals through years of scientific research.. Look for the words ``pregnancy options'', “pregnancy resource center”, “pregnancy care center”, “pregnant and scared?”, or “need help?” in internet search results, advertisements, and signage. Call before you walk in, ask what services they provide and ensure they are open discussing all of your options. If at any point they won’t explain who they are or what services they offer, or if they refuse to refer you to an abortion provider, they might be a CPC.

Here are two sites to help you identify CPCs in your area:

Accepted Answer

For a full overview of your options (including pregnancy, different types of abortion, and adoption), please check out our Options Counseling page.

For more support in making a decision, you can call or text the All Options Talkine.

Accepted Answer

Depending on how far along your pregnancy is, you may have different abortion options available to you—some of this depends on the laws in your state. It may be harder to find a healthcare provider to do an abortion after 11 or 12 weeks of pregnancy in some states, so it’s important to try to have the abortion as soon as possible, if that’s what you choose.

To find out more about what is legal in your state and where to go if you are at a later stage in your pregnancy and want an abortion, visit Ineedana.com or the National Abortion Federation hotline. The Guttmacher Institute also provides a state-by-state breakdown of current Abortion Laws - see An Overview of Abortion Laws. All links can be found on our Resources page, too.

Accepted Answer

A pelvic exam is not needed for most forms of birth control.

Accepted Answer

Right now, the only method that prevents both pregnancy and infections are condoms.

Accepted Answer

Hey Jane’s birth control prescriptions typically include 12 months of refills. As you get close to the end of your refills, we will reach out on Spruce to ask if you would like to renew! You can always check in with us before then if you are having any issues or have any questions.

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Accepted Answer

Some providers will recommend sticking with a method for 3 months because a lot of side effects will go away after that (and that can be a good idea), but we want you to be happy with your method from the beginning! If you are having any side effects that bother you please let us know so we can recommend a different option.

Accepted Answer

Opill is the first birth control pill approved for sale without a prescription and has been available in select stores and online as of April 2024 for as little as $20 per month. Learn more about Opill, and whether or not it's right for you, here.

Accepted Answer

That depends on you! Your schedule, your preferences, your life! If you need more information on the different methods, just ask our clinical care team.

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Accepted Answer

Hey Jane supports a wide variety of birth control methods and options, with 100+ types to choose from. If you’re looking for a specific brand, you can request it from your provider.

Note that if you plan to use insurance to pay for the cost of your birth control, options covered by your plan may vary. We will work together to identify the best solution that fits your needs.

Combined hormonal contraceptive pill: These pills use two types of hormones, estrogen and progestin to prevent pregnancy. Depending on the pill you select, the forms of estrogen and progestin may vary and produce different benefits and side effects. Popular brands we prescribe include:

Sprintec
Seasonique
Necon
Junel
Aviane
Apri
Yasmin
Yaz
Beyaz
Brevicon
More, just ask!

Progesterone only pill: These pills use only forms of progestin to prevent pregnancy. This option is safe to take if you have health conditions worsened by estrogen such as migraines with vision changes (auras), high blood pressure, or if you smoke cigarettes. Popular brands we prescribe include:

Errin
Camilla
Norethindrone
Slynd (drospirenone)
More, just ask!

Transdermal patch (the patch), including the brands:

Xulane
Twirla

Ethinyl estradiol ring (the ring), including the brands:

Nuva ring
Annovera

Contraceptive injection (the shot), including the brand:

Depo-Provera

Accepted Answer

At this time, you can order 6 units of levonorgestrel (generic Plan B) or 6 of Ella at a time. Make sure to always review the medication’s individual expiration date so you know how long you have to use it safely and effectively.

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Accepted Answer

Emergency contraception works by helping prevent ovulation, which is when the egg is released from the ovary. So the sooner you take it after having unprotected sex the better! The longer you wait, the greater chance that you could ovulate – and once you ovulate, emergency contraception doesn’t work.

Accepted Answer

It is totally different! Emergency contraception (often called “Plan B”) can prevent a pregnancy from happening, while abortion pills (often called “Plan C”) terminate an existing pregnancy. Emergency contraception cannot cause an abortion if the egg has already been fertilized. Learn more about emergency contraception myths here.

Accepted Answer

The sooner you take it, the better it works!

Ella works up to 87.5% of the time when taken within 5 days of unprotected sex, or up to 99% of the time when taken within 1 day of unprotected sex.

Plan B (levonorgestrol) works up to 89% of the time when taken within 5 days of unprotected sex, or up to 98.5% of the time when taken within 1 day of unprotected sex.‍

Accepted Answer

Ulipristal Acetate Pill (e.g., Ella): This pill can work up to 5 days after unprotected sex, and if you weigh up to 195 pounds (although it can be less effective if your BMI is 30 or more). You need a prescription for it and most pharmacies carry it. This option is available at Hey Jane.

Progestin Pills (e.g., levonorgestrel or Plan B): These pills work well up to 3 days after unprotected sex and if you weigh up to 165 pounds. It is available over the counter but can be obtained with a prescription. This option is available at Hey Jane.

IUD (intrauterine device): The IUD works well up to 5 days after unprotected sex and it doesn’t matter how much you weigh. However, an IUD needs to be placed in an office. The Copper IUD (Paragard) lowers your chances of getting pregnant by more than 99.9 percent if it’s put in within 5 days of unprotected sex. This option is not available at Hey Jane.

Accepted Answer

Some people have nausea, vomiting, headache, dizziness, stomach cramps, or breast pain for a short time after taking the pill. Your next period might come later than normal and the flow can be different—this is all normal. It takes about 2 weeks for the pregnancy hormone to show up on a home pregnancy test, so you can try to take one as early as 2 weeks after having unprotected sex and redo it around 4 weeks if you’re still unsure. Even if you took emergency contraception one time, you can get pregnant if you have unprotected sex again afterwards.

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Accepted Answer

Nope! Cold sores and canker sores are different.

Cold sores are caused by herpes simplex virus (HSV) and look like small, open, painful sores or blisters in or around the mouth.

Canker sores are gray or white sores surrounded by a red inflamed area that occur only inside the mouth and throat. They are not caused by herpes.

Accepted Answer

While there is no cure for herpes, there are natural remedies to help ease the discomfort of blisters, including:

Cool compresses
Tea tree oil
Witch hazel

Accepted Answer

Herpes can be spread by any physical contact with a sore, so yes!

Accepted Answer

You do not! While these medications can help shorten the length and intensity of an outbreak, even if you do nothing your outbreak will resolve and heal on its own.

Accepted Answer

Use condoms and dental dams during sex
Avoid having sex during an active herpes outbreak to minimize exposure to your partner
Talk to us about antiviral medication that can help lower the risk of transmitting the infection to sexual partners
Reduce your outbreak frequency through minimizing stress, getting plenty of sleep, and eating well as much as you can

Looking for more resources? Check out our guide on how to tell your partner you have an STI.

Accepted Answer

Oral and genital herpes outbreaks usually last 1-2 weeks, and happen 4-5 times a year. First outbreaks are usually the worst, but everyone is different!

Accepted Answer

Usually, yes! They are also commonly called fever blisters.

Accepted Answer

There is no cure for herpes, but there are medications that some people take daily to help prevent outbreaks.

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If you’re experiencing an outbreak, there are medications your Hey Jane provider can prescribe to shorten the outbreak and relieve your symptoms, although some people choose not to take any medications and let the outbreak run its course. It’s completely your choice!

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We understand that this can be a frustrating diagnosis to manage and are here to support you. If you’re looking for more information on living with herpes, including community support, we recommend the below resources from the American Sexual Health Association:

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Herpes is typically spread from contact with sores or bodily fluids (like saliva or semen) of people who carry the virus. Specifically:

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HSV-1 primarily spreads through contact with sores, saliva, or surfaces in and around the mouth. Contrary to popular belief, most people contract HSV-1 through non-sexual contact with saliva in childhood. Although less common, it can also be transmitted to the genital area through oral-genital contact, leading to genital herpes. Transmission can also occur from contact with oral or skin surfaces that appear normal.

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When it comes to HSV-2, physical contact plays a central role in transmission. The virus can be passed through contact with genital or anal surfaces, skin, sores, or bodily fluids of an infected individual. Even when skin looks unaffected, HSV-2 can still be transmitted, often without any noticeable symptoms.In rare circumstances, herpes (HSV-1 and HSV-2) can be transmitted from mother to child during delivery.

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Typically, the only time it can be dangerous is if you get your first outbreak in pregnancy. Most people who have herpes are able to have normal births and have no issues at all. If you know you have herpes already, your provider can help you to prevent outbreaks during birth and other times in your life!

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If you develop fevers, chills, pelvic pain; a new sore that is painless, and unlike your previous herpes infections; or if you have never been diagnosed with herpes but are experiencing sores on your genitals.

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Yes, there are. Some people find that boric acid suppositories can help balance the pH of their vaginas, and make it harder for yeast to grow. Some studies also suggest that probiotics can help with yeast, while others say not so much. Probiotics do not hurt though!

Sometimes your body will even treat yeast on its own, but the fastest way to get rid of a yeast infection is with antifungals medication.

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Definitely not! While Hey Jane only offers prescription treatments for yeast infections at this time, other over-the-counter remedies like Monistat can be found at your local pharmacy.

While both types of treatments work equally well, prescription-strength treatments typically improve symptoms within 1 day. It usually takes 3+ days to get symptom relief from over-the-counter options. If you’re looking to feel better fast, prescription medications may be a better treatment option for you.

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While using birth control doesn’t necessarily cause yeast infections, it can increase your risk of developing one.

If you’re someone who gets yeast infections frequently, using IUDs, diaphragms, sponges, and birth control that contains estrogen can increase your chances of developing a yeast infection. If you experience yeast infections often and are looking to find the right birth control for you, we’d be happy to talk more about your options!

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Super common! In fact yeast infections are one of the most common causes of vaginal/vulvar itching and discharge.

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When too much yeast grows on your skin or other areas, it can cause an infection, also called candidiasis. Anyone can get a yeast infection, and it’s more likely to happen if you:

Have had a yeast infection before
Are sexually active
Use spermicides or diaphragms

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Recurring yeast infections can be tricky! Some medications and frequent intercourse can increase the risk for developing a yeast infection, but it can also be related to genetics.

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To prevent future yeast infections, here are some tips:

Wear loose, cotton underwear that is breathable
Try taking boric acid suppositories to help maintain a healthy pH balance in and around your vagina which can make it harder for yeast to grow. We recommend Love Wellness or Boric Life
Refrain from using scented products in or on your genitals
Remove and replace clothing that gets wet with dry if possible—yeast loves warm and damp!

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BV is caused by an imbalance of naturally occurring bacteria while yeast infections are caused by an overgrowth of yeast in the vagina. These two infections often get confused for one another, and can even occur at the same time.

Yeast infection symptoms often include:

Discomfort and itchiness around the vaginal opening
Thick, white, cottage cheese-like vaginal discharge
Painful urination
Painful vaginal sex

BV symptoms often include:

Thin, white, or gray vaginal discharge
Unusual vaginal odor
Itchiness around the vaginal opening
Burning during urination

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If you have tried over-the-counter remedies which have not helped, or if you develop pelvic pain, fevers or chills.

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The most effective way to treat a UTI is with antibiotics. Some herbal supplements may help with prevention, but antibiotics are necessary to prevent a UTI from becoming a kidney infection.

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Sex can increase your risk for a UTI, so be sure to urinate before and after intercourse! This will help flush your urinary tract and reduce the changes of developing a UTI.

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UTIs are one of the most common bacterial infections in the United States! Some people experience UTIs very rarely and others manage recurring infections. Both scenarios are normal and can be treated quickly with antibiotics.

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That’s a great question! Recurring or repeat UTIs can be related to several factors. It could be related to the frequency someone is having intercourse; it could also be related to your anatomy or even genetics.

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Bacteria can enter the urethra causing a urinary tract infection several ways, and is more likely to happen if you:

Are sexually active
Don’t regularly empty your bladder (holding your pee)
Have had a UTI before
Are going through menopause
Use spermicides or diaphragms

Although UTIs can happen to anyone, they are much more common in people with vaginas. Vaginas have a shorter urethra (the tube from the bladder to where the urine comes out of the body) than penises, which makes it easier for bacteria to get into the bladder.¹

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You may need lab work and/or an in-person evaluation if you experience any of the following:

You start to develop a fever and/or chills
You start to develop back pain
Your UTI symptoms don’t improve within a few days of starting the antibiotics
You are referred for pelvic examination due to recurrent UTIs

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Sometimes your body will treat BV on its own. Some people find that boric acid can help balance the pH and make it harder for BV to overgrow. Some studies suggest that probiotics can help with BV, while others say not so much. Probiotics do not hurt though!

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You do not. BV tends to be a nuisance but doesn’t usually cause larger issues. That being said, it can put you at higher risk of contracting STIs if you come in contact with them.

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BV cannot cause an STD or STI on its own, but if you have BV it can be easier to contract one of these infections if you are exposed.

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BV is the most common vaginal infection between ages 15-44¹, and can be a recurring, and frustrating issue for many people.

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Some people seem to get BV all the time. We are not completely sure why, but some of it may be that some vaginas have more “good” bacteria than others, which help prevent it. There are ways to manage BV if you seem to be getting it all the time. Let your provider know if you tend to be prone to BV so they can address that in your custom treatment plan.

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BV can occur when the balance of “good” and “harmful” bacteria in your vagina is disrupted by factors like:

Douching
Sexual activity
Using soaps or scented products in the vagina

You cannot get BV from sources like toilet seats, bedding, or swimming pools.

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If your discharge does not go away with treatment, or if you develop fevers, chills, or pelvic pain.

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