UTI treatment
Treat UTIs fast & discreetly
UTIs are painful, but you usually don’t have to see a doctor in-person to find relief. Consult with a Hey Jane provider in 1 business day and get treatment quickly.
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FDA-approved antibiotics
Fast, local pharmacy pickup
Affordable care, insurance optional
Support via chat, phone, video call)
Consult with a provider in 1 business day
How it works
Complete our online intake form 24/7
Answer questions about your current symptoms, medical history, and any additional considerations.
Consult with a provider in 1 business day
Your Hey Jane provider will review your chart to assess your symptoms and help diagnose the infection. They'll reach out to you in the patient portal with any questions.
Pick up treatment ASAP
If you need a prescription, it will be sent to be filled at your local pharmacy of choice for fast, easy pickup.
Take treatment with our support
We’re here to help. You can talk with a provider about your treatment via chat, or a quick phone or video call at any point.
Complete our online intake form 24/7
Answer questions about your current symptoms, medical history, and any additional considerations.
Consult with a provider in 1 business day
Your Hey Jane provider will review your chart to assess your symptoms and help diagnose the infection. They'll reach out to you in the patient portal with any questions.
Pick up treatment ASAP
If you need a prescription, it will be sent to be filled at your local pharmacy of choice for fast, easy pickup.
Take treatment with our support
We’re here to help. You can talk with a provider about your treatment via chat, or a quick phone or video call at any point.
You are eligible if you are:
At least 18 years old
In AZ, CA, CO, CT, DE, DC, HI, IL, ME, MD, MA, MI, MN, NV, NH, NJ, NM, NY, OH, OR, RI, VT, VA, or WA (residency not required)
Medically eligible
Hey Jane cares for all people, including all gender identities. We also accept patients regardless of immigration status.
Hey Jane cares for all people, including all gender identities. We also accept patients regardless of immigration status.
Pay as little as $0 with insurance
Hey Jane accepts select private insurance and Illinois Medicaid plans depending on the service received. Not using insurance? Hey Jane offers income-based pricing and payment plans to make care more affordable.
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What are UTIs?
UTIs, or urinary tract infections, are extremely common infections that occur when bacteria enters the urethra, AKA the tube that allows urine to leave your bladder and body. This infection can spread to other areas of your urinary tract like your bladder orkidneys. It can be painful and frustrating, and many people experience infections throughout the year.
What are UTI symptoms?
UTI symptoms can vary from patient to patient, but typically include:
- Painful and/or frequent urination
- Blood in urine
- Sensation of bladder fullness or inability to empty completely
- Tenderness above pubic area
Frequently asked questions
How much does Hey Jane's infection consultation cost?
We accept select insurance plans and offer cash-pay patients an income-based sliding scale pricing for our vaginal infection consultations. You may also be able to pay for your consultation with your HSA or FSA if you’d like.
Your payment covers your provider’s time and unlimited messaging with the Hey Jane team for the duration of your treatment. We will send your prescription to your local pharmacy of choice for fast, easy pickup. In some cases, we can send your medication directly to you.
You will pay the pharmacy directly for the cost of medication. Costs can vary depending on what specific treatment is prescribed and whether or not you use insurance. In many cases, medication can be as low as $0 with insurance. If you don’t have insurance or are worried about costs, let your provider know so that they can advise on affordable options.
How will my Hey Jane provider know what infection I have?
We’ll ask you questions to evaluate the most likely cause of your symptoms. Based on your answers and your medical history, our team of experienced providers work together to get you feeling better! We are always just a message away.
What causes UTIs?
Bacteria can enter the urethra causing a urinary tract infection several ways, and is more likely to happen if you:
- Are sexually active
- Don’t regularly empty your bladder (holding your pee)
- Have had a UTI before
- Are going through menopause
- Use spermicides or diaphragms
Although UTIs can happen to anyone, they are much more common in people with vaginas. Vaginas have a shorter urethra (the tube from the bladder to where the urine comes out of the body) than penises, which makes it easier for bacteria to get into the bladder.
What causes recurring UTIs multiple times a year?
That’s a great question! Recurring or repeat UTIs can be related to several factors. It could be related to the frequency someone is having intercourse; it could also be related to your anatomy or even genetics.
When should you see a doctor in person for a UTI?
You will need lab work and/or an in-person evaluation if you experience any of the following:
- You start to develop a fever and/or chills
- You start to develop back pain
- Your UTI symptoms don’t improve within a few days of starting the antibiotics
- You are referred for pelvic examination due to recurrent UTIs
What days/hours does Hey Jane operate?
If you are an existing patient:
• You can message your care team from 10am-8pm EST / 7am-5pm PST daily.
• Medication abortion patients only: You can call our 24/7 nursing line using the phone number listed on page 2 of your treatment guide.
If you are a new patient:
• Our team will typically review your intake form in 1 business day.
• If you sign up for care over the weekend, we will do our best to review your intake form the following business day so that you can quickly get the care you need.
What are abortion pills?
Abortion medication (also called the abortion pill) is a safe and effective way to end an early pregnancy. It was approved by the FDA in 2000 and is now approved to end pregnancies up to 10 weeks. Today, 63% of abortions in the US are done with medications. The simple treatment involves taking two medicines over a couple days.
The first medicine you take is mifepristone, which blocks the pregnancy hormone (progesterone) and stops the pregnancy from growing. Then, 24-48 hours later you take a second medicine, called misoprostol. Misoprostol causes cramping and bleeding to empty the uterus. You can expect bleeding like a heavy period. Taken together, these two pills work up to 98 out of 100 times to end an early pregnancy. No sedation or general anesthesia needed, though Hey Jane providers ibuprofen or acetaminophen in your shipment to help manage pain due to cramping.
Is Hey Jane legit?
Yes! Hey Jane is one of the first clinics to offer safe, effective and completely legal abortion care through telemedicine. We have served over 140,000 satisfied patients since launching in January 2021. Check out real feedback from past patients.
You can also rest assured knowing that we are a member of the National Abortion Federation, and are certified by LegitScript, the leading verification system for online prescriptions. We've even been covered by major news outlets, including New York Times, Forbes, Tech Crunch, USA Today, and Parents.
How can I contact Hey Jane?
Are you a Hey Jane patient?
Message us directly through your patient portal or call our 24/7 nursing line listed on page 2 of your abortion treatment guide.
If you are not a Hey Jane patient:
Email us: info@heyjane.co
Text us: (877) 652-4122
Press inquiries: press@heyjane.co
Interested in joining our team? See our open roles or email hiring@heyjane.co
Does Hey Jane accept Medicaid?
Yes, we currently accept all Illinois Medicaid plans for medication abortion care provided to Illinois Medicaid members located within Illinois at the time of service. We are actively working on expanding our Medicaid coverage to more states.
Illinois Medicaid plans accepted include, but are not limited to, Blue Cross Community Health Plans, Meridian Health Plan, Molina Healthcare of Illinois, CountyCare Health Plan, and Allwell from Managed Health Services.
If patients without coverage need financial assistance in addition to our income-based sliding scale pricing, we partner with abortion funds to cover the cost of treatment, travel, and/or accommodations.