If you're experiencing painful and frequent urination, or blood in your urine, you might be dealing with a urinary tract infection (UTI). You don’t have to wait to see a doctor in-person—get treatment from the comfort and convenience of your phone with the support of our team of compassionate, licensed providers.
Safe, FDA-approved treatment
Consultation within 1 business day
Fast, local pickup
Affordable care
Insurance optional

What are UTIs?
UTIs, or urinary tract infections, are extremely common infections that occur when bacteria enters the urethra, AKA the tube that allows urine to leave your bladder and body. This infection can spread to other areas of your urinary tract like your bladder or kidneys. It can be painful and frustrating, and many people experience infections throughout the year.
What are UTI symptoms?
UTI symptoms can vary from patient to patient, but typically include:
- Painful and/or frequent urination
- Blood in urine
- Sensation of bladder fullness or inability to empty completely
- Tenderness above pubic area
How do I get rid of a UTI fast?
Treating UTIs typically involves the use of oral or injectable antibiotics that can eliminate the bacterial infection causing the symptoms. Some common antibiotic pills used to treat UTIs include:
- Nitrofurantoin (Macrobid)
- Trimethoprim and sulfamethoxazole (Bactrim)
- Ciprofloxician (Cipro)
- Amoxicillin (Augmentin)
- Cephalexin (Keflex)
After you fill out our intake form on your phone or computer, your Hey Jane provider will evaluate the whole picture. They’ll connect the dots between different factors to diagnose your UTI and provide a range of treatment options that address both your lifestyle and medical needs. This includes discussing your history of prior infections, your current symptoms, and what has or hasn’t worked for you in the past.
How long does it take to treat a UTI?
The length of treatment for a UTI can vary based on how severe your symptoms are and the specific antibiotic prescribed. In many cases, a typical course of antibiotics for uncomplicated UTIs ranges from 3 to 7 days. Severe infections or infections that have spread to the kidneys might require a longer treatment period.
Treatment length can vary based on:
The severity of your UTI symptoms and the extent of the infection will influence your treatment approach. If you're experiencing intense pain, high fever, or signs of a kidney infection, your healthcare provider might recommend a more aggressive treatment plan, including in-person care.
Some individuals are more prone to recurrent UTIs. If you experience frequent UTIs, your healthcare provider might suggest further evaluation, including testing, to identify any underlying causes. They may also recommend preventive strategies to reduce the risk of future infections.
If left untreated or recurring frequently, UTIs can lead to more serious problems. Untreated UTIs can potentially lead to kidney infections, which can cause severe pain, fever, and other complications. Seek medical attention if you suspect that you have a UTI to prevent the infection from spreading and causing more severe issues down the line.
Why Hey Jane?
Consultations for the same FDA-approved treatments you can get from your doctor or urgent care
Get prescriptions sent to your pharmacy for fast, local pickup so you can start feeling better
Affordable care, with or without insurance
Secure messaging and calls with our experienced providers
Our providers can help guide you to a trusted local clinic if lab work is necessary for diagnosis
Pay less than in-clinic care
Hey Jane accepts select insurance plans and offers income-based sliding-scale pricing based on each patient's personal and financial circumstances. For medication abortion, we also partner with abortion funds to help you pay for treatment.

We’ve got you covered
Hey Jane accepts the following insurance plans and we are actively working on expanding our coverage. Learn more.

Services covered:
- Medication abortion
- Birth control consultations
- Emergency contraception
If you have questions about your Cigna Healthcare covered services and plan, log in to the myCigna® App or myCigna.com®, or reach out to a Customer Service Advocate at the number on your ID card for support and plan information. For TRS or TTY services, dial 711 when you call. Cigna Healthcare offers interpreter services at no cost to you. Products and services provided by subsidiaries of The Cigna Group. © 2023 Cigna Healthcare
Services covered:
- Medication abortion
- Birth control consultations
- Emergency contraception (Ella)
- Vaginal infection consultations
Services covered:
- Birth control consultations
- Emergency contraception (Ella)
- Vaginal infection consultations
Services covered:
- Birth control consultations
- Emergency contraception (Ella)
- Vaginal infection consultations
Services covered:
- Birth control consultations
- Emergency contraception
- Medication abortion
- Vaginal infection consultations

Services covered:
- Medication abortion
- Birth control consultations
- Emergency contraception
If you have questions about your Cigna Healthcare covered services and plan, log in to the myCigna® App or myCigna.com®, or reach out to a Customer Service Advocate at the number on your ID card for support and plan information. For TRS or TTY services, dial 711 when you call. Cigna Healthcare offers interpreter services at no cost to you.
Products and services provided by subsidiaries of The Cigna Group. © 2023 Cigna Healthcare
Services covered:
- Birth control consultations
- Emergency contraception (Ella)
- Vaginal infection consultations
Services covered:
- Birth control consultations
- Emergency contraception (Ella)
- Vaginal infection consultations
Services covered:
- Birth control consultations
- Emergency contraception (Ella)
- Vaginal infection consultations
Services covered:
- Birth control consultations
- Emergency contraception
- Medication abortion
- Vaginal infection consultations
Ready to get started?
We currently treat patients 18+ who are in CA, CO, CT, DE, DC, HI, IL, ME, MD, MA, MN, NH, NJ, NM, NY, OR, RI, VT, VA, or WA, and will be expanding to more states in the future.
You’ll answer questions about your current symptoms, medical history, and any additional considerations. Your Hey Jane provider will assess your symptoms to help diagnose the infection before prescribing a treatment or recommending a path forward that works for you.
We’re here to help. You can talk with a provider about your options via chat or a quick phone call.
Still have questions?
At this time, we do not offer testing for STIs. If you think you have been exposed, or need testing, we can help direct you where to go.
We accept select insurance plans and offer cash-pay patients an income-based sliding scale pricing for our vaginal infection consultations. You can also pay for your consultation with your HSA or FSA if you’d like.
Your payment covers your provider’s time and unlimited messaging with the Hey Jane team for the length of your prescription. We will send your prescription to your local pharmacy of choice for fast, easy pickup, or you can use online pharmacies like Alto or Capsule that ship directly to your door.
You will pay the pharmacy directly for the cost of medication. Costs can vary depending on what specific treatment is prescribed and whether or not you use insurance. In many cases, medication can be as low as $0 with insurance. If you don’t have insurance or are worried about costs, your provider can help you find a more affordable option.
Hey Jane does not offer home delivery at this time for vaginal infection treatments including medication for UTIs, yeast infections, bacterial vaginosis (BV), and herpes outbreaks. Your provider will send your prescription to your preferred local pharmacy for pickup. Some pharmacies have their own delivery services, so we recommend giving yours a call if you’re curious!
We’ll ask you questions to evaluate the most likely cause of your symptoms. Based on your answers and your medical history, our team of experienced providers work together to get you feeling better! We are always just a message away.
Bacteria can enter the urethra causing a urinary tract infection several ways, and is more likely to happen if you:
- Are sexually active
- Don’t regularly empty your bladder (holding your pee)
- Have had a UTI before
- Are going through menopause
- Use spermicides or diaphragms
Although UTIs can happen to anyone, they are much more common in people with vaginas. Vaginas have a shorter urethra (the tube from the bladder to where the urine comes out of the body) than penises, which makes it easier for bacteria to get into the bladder.1
UTIs are one of the most common bacterial infections in the United States! Some people experience UTIs very rarely and others manage recurring infections. Both scenarios are normal and can be treated quickly with antibiotics.
Sex can increase your risk for a UTI, so be sure to urinate before and after intercourse! This will help flush your urinary tract and reduce the changes of developing a UTI.
That’s a great question! Recurring or repeat UTIs can be related to several factors. It could be related to the frequency someone is having intercourse; it could also be related to your anatomy or even genetics.
The most effective way to treat a UTI is with antibiotics. Some herbal supplements may help with prevention, but antibiotics are necessary to prevent a UTI from becoming a kidney infection.
You may need lab work and/or an in-person evaluation if you experience any of the following:
- You start to develop a fever and/or chills
- You start to develop back pain
- Your UTI symptoms don’t improve within a few days of starting the antibiotics
If you’re an existing patient, you can reach out to your provider during the following times depending on what service you are receiving:
Medication abortion
On weekdays (Monday-Friday): 10am-8pm EST / 7am-5pm PST
Saturday: 10am-6pm EST / 7am-3pm PST
Sunday: CLOSED
For urgent medical concerns, call us 24/7 on our Spruce number at (405) 331-6029
Birth control consults, vaginal infection consults, and emergency contraception
On weekdays (Monday-Friday): 10am-6pm EST / 7am-5pm PST
On weekends (Saturday-Sunday): CLOSED
If you are a new patient signing up for care, our team will typically review your intake form within 1 business day. If you sign up for care over the weekend, we will do our best to review your intake form the following Monday so that you can quickly get the care you need.