What are the shipping times and how long will it take for my medications to arrive?

We know it’s important to get your treatment fast. Here’s what you can expect. 

In order for us to confirm your request and add it to our queue, we need to…

  • Verify you’ve downloaded Spruce. This is the app you use to communicate with your provider. Here’s how to download. You will get access to Spruce as a Hey Jane patient.
  • Collect all required medical information. Most information is collected during your intake but a team member may reach out for more info after you’ve paid. Please keep an eye on Spruce and respond quickly to avoid delays. 

Once we’ve confirmed your request, a provider will review your information within 1 business day (weekends and holidays excluded). If you’re approved for treatment, your prescription will be submitted to our mail-order pharmacy partner, Honeybee

The pharmacy will mail the medication directly to your address via the shipping option you've selected. For Standard Shipping, we use Fedex Priority which should arrive in 3-5 business days. For Next Day Shipping, we use FedEx Express which should arrive in 1-2 business days.

For patients with PO box shipping addresses, our pharmacy partner will mail using USPS options.

Business days are M-F. Saturday and Sunday are not business days. In other words, medications are not prescribed and packages are not shipped on Saturday or Sunday. Occasionally, further delays may come into play.

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